**SUBJECT TO CHANGE**
PLEASE READ THE FOLLOWING CAREFULLY.

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FARES

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Ticket can be solely purchased as one-way.

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Fare allows for one personal article as a carry-on item. A personal article is defined as 6″ x 13″ x 17″ (16 cm x 33 cm x 43 cm) and weighing a maximum of 22 lbs (10 kg). Baggage exceeding those restrictions must be placed in the lower baggage area for a fee. Oversized and sports equipment not allowed. A check article is defined as 21″ x 12″ x 31″ (53 cm x 30 cm x 78 cm) and weighing a maximum of 50 lbs (22 kg). Only one checked article is allowed per passenger.

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TICKETS

 

All tickets must be used within 365 days from the date of purchase. Tickets are limited to the service as indicated on the digital copy and / or hardcopy and are non-transferable. The unauthorized resale of Desert Bus Lines tickets is strictly prohibited. If you wish to become a ticket reseller, please contact Desert Bus Lines. Reservations online are required, so a ticket must be purchased to secure a seat. Tickets are valid only for the schedule, date, and time for which purchased. Desert Bus Lines is not responsible for lost or stolen tickets; however, our customer service can help you digitally locate your tickets. At time of boarding, you must be able to produce either a digital or hardcopy of your ticket and have matching identification.

 

FARES & FEES

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The price of various fare types is published on the desertbuslines.com. Fare information can also be obtained by contact the customer service. Fares are displaced in U.S. dollars (USD), and in cash (bus only). Customer Service 800-620-1541

 

Tickets are valid only for the schedule, date, and time for which quoted.

 

CHANGES & REFUNDS

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Changes must be made a minimum of 24 hours prior to your scheduled departure time. Changes can be made via email (support@desertbuslines.com) or phone (1-800-620-1541 9am-5pm PST). Please note failure to request change 24+ hours prior to scheduled departure time will result in the ticket being redeemed and a new ticket will be required for the future date of travel. Please note that transaction fees or telephone surcharges are not refundable or transferable and such changes do incur transaction fees and possibly a telephone booking surcharge at the time of processing. Tickets are non-refundable.

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ACCEPTANCE & CARRIAGE

1. A passenger is required to follow the laws of the country, state, province, or region they are travelling from, transitioning, or arriving to.

2. No weapons or illicit drugs of any kind are to be carried onboard at any time.

3. To ensure health, safety, comfort, and orderliness, a passenger is required to follow the instructions of Desert Bus Lines staff and the bus driver.

4. Unruly, non-compliant, or illegal behavior is not tolerated and will result in denied boarding or ejection from the trip at the expense of the passenger. Therefore, Desert Bus Lines reserves the right to refuse transportation to any person, article, or goods or to remove same from any bus, or from any stop or other property occupied by Desert Bus Lines. Such behavior(s) may result in a banning from Desert Bus Lines services and reporting to authorities.

5. Desert Bus Lines is under no obligation to accept for carriage any luggage or accept any vehicle, article or goods which do not meet its requirements with respect to identification or condition. Desert Bus Lines has the right, but not the obligation, to verify in the presence of the passenger the contents of luggage, and, to open and examine such luggage whether or not the passenger is present.

6. Desert Bus Lines shall not be responsible for any loss, damage or inconvenience suffered by any passenger resulting from late, delayed, or cancelled trips, arrivals, or departures regardless of the cause or from any change or deviation in any schedule of trip times from those published by v. Departure dates and times may change. Desert Bus Lines is not responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond carrier’s reasonable control.  However, carrier will make reasonable attempts to minimize the delays and/or make alternate arrangements to enable bus travel to your final destination.

7. Any and all costs incurred by the Desert Bus Lines in respect of any luggage or articles left unattended or in an unauthorized location or for non-payment of fees or expenses shall be for the account of the passenger and the Desert Bus Lines shall have a lien on such luggage or vehicle for such amounts. If bags or articles are left or abandoned on a bus, then Desert Bus Lines may remove them at the sole risk and expense of the owner. Desert Bus Lines shall not be liable for any damage caused by or to such property or its contents even if caused by the Desert Bus Lines negligence.

8. Only service animals, with proper identification, will be accepted. Desert Bus Lines shall not be liable for any loss, detention, damage, injury causing death or illness caused to or by live animals however or wherever such loss, detention, damage, or injury occurs even though caused by any act, neglect, or default of the Desert Bus Lines.

9. Desert Bus Lines shall not be liable for the quality, nature, or consequence of any first aid or treatment or assistance which may be administered. Nor does Desert Bus Lines state that it is able to administer such. Passengers are required to advise the Desert Bus Lines of any and all health issues or concerns prior to ticket purchase and boarding. With such conditions, the individual is solely responsible for travelling under the approval of a physician.

10. If directed or requested by a governmental authority to do so, we may refuse carriage to any person or vehicle for any reason including travel for non-essential purposes. Additionally, this may include the provision of the manifest of all those onboard a trip. Desert Bus Lines will not release passenger names or details, nor affirm or deny carriage to non-authorities.

 

BAGGAGE

1. Desert Bus Lines will not carry Dangerous Goods of any kind. This includes lithium batteries
   not installed in a device.

2. No baggage is to be leaking, omitting fumes, or offensive odors, must hold its contents, and must not have sharp or pointed protrusions.

3. All fares allow for one personal article as a carry-on item. A personal article is defined as 6″ x 13″ x 17″ (16 cm x 33 cm x 43 cm) and weighing a maximum of 22 lbs (10 kg). Baggage exceeding those restrictions must be placed in the lower baggage area for a fee.

4. Bags not permitted as carry-on must be placed in the lower baggage compartment and is subject to a fee. It is highly recommended that this is purchased at the time the ticket is booked. Expectable baggage for a fee maximum allowance by type are:

   1. NORMAL = A single item with a maximum weight of 50 lbs (23 kg), and with a maximum linear dimension of 62” (158 cm). Linear dimensions are calculated by adding together the bag’s greatest outside height, width, and length – wheels and handles included. Fee applied. See website ticket process or call.

   2. OVERSIZED or EQUIPMENT = NOT ALLOWED

5. Passengers requiring special assistance with their baggage must call via telephone and / or contact the driver of the bus to make such arrangements.

6. Desert Bus Lines expressly disclaims liability for any missing, lost, or damaged baggage and for any injuries caused by or resulting from shifting or poorly placed baggage. It is recommended that passengers keep valuable items, including essential devices or medicines, with them provided such items are acceptable size and weight for carriage within the cabin of the bus.

7. Passengers are responsible for tagging and identifying their baggage. It is recommended that, as a minimum, this includes a name, address, and phone number. For border crossing, all baggage in the lower compartment is to be tagged with owner’s identification.

8. Passengers stowing baggage in the lower, baggage compartment do so at their own risk and only if their ticket indicates a baggage amount. The loading and unloading of the lower, baggage compartment only occurs when an agent of Desert Bus Lines is present. No passenger is to open, close, or search the lower baggage compartment. Such is deemed as trespassing.

9. All attempts at theft will be reported to authorities and will result in a permanent ban from Desert Bus Lines services.

10. Passengers are responsible for retrieving their baggage immediately upon arrival. They are also responsible for transferring their baggage when connecting with another bus or transportation service.

11. Passenger are allowed 1 check bag per ticket.

12. No baggage is to be leaking, omitting fumes, or offensive odors, must hold its contents, and must not have sharp or pointed protrusions.

13. All fares allow for one personal article as a carry-on item. A personal article is defined as 6″ x 13″ x 17″ (16 cm x 33 cm x 43 cm) and weighing a maximum of 22 lbs (10 kg). Baggage exceeding those restrictions must be placed in the lower baggage area for a fee.

14. Bags not permitted as carry-on must be placed in the lower baggage compartment and is subject to a fee. It is highly recommended that this is purchased at the time the ticket is booked. Expectable baggage for a fee maximum allowance by type are:</p>

15. NORMAL = A single item with a maximum weight of 50 lbs (23 kg), and with a maximum linear dimension of 62” (158 cm). Linear dimensions are calculated by adding together the bag’s greatest outside height, width, and length – wheels and handles included. Fee applied. See website ticket process or call.

16. OVERSIZED or EQUIPMENT = NOT ALLOWED

17. Passengers requiring special assistance with their baggage must call via telephone and / or contact the driver of the bus to make such arrangements.

18. Desert Bus Lines expressly disclaims liability for any missing, lost, or damaged baggage and for any injuries  caused by or resulting from shifting or poorly placed baggage. It is recommended that passengers keep valuable items, including essential devices or medicines, with them provided such items are acceptable size and weight for carriage within the cabin of the bus.

19. Passengers are responsible for tagging and identifying their baggage. It is recommended that, as a minimum, this includes a name, address, and phone number.

20. Passengers stowing baggage in the lower, baggage compartment do so at their own risk and only if their ticket indicates a baggage amount. The loading and unloading of the lower, baggage compartment only occurs when an agent of Desert Bus Lines is present. No passenger is to open, close, or search the lower baggage compartment. Such is deemed as trespassing.

21. All attempts at theft will be reported to authorities and will result in a permanent ban from v services.

22. Passengers are responsible for retrieving their baggage immediately upon arrival. They are also responsible for transferring their baggage when connecting with another bus or transportation service.

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**Privacy Policy for Online Booking**

This Privacy Policy outlines how we collect, use, and protect your personal information when you book our services online. We are committed to safeguarding your privacy and ensuring the security of your data.

1. **Information We Collect:**
   - Personal Information: When you book online, we may collect personal details such as your name, email address, phone number, and billing information.
   - Booking Details: We collect information related to your booking, including the service requested, date and time of booking, and any special requests or preferences you may have.
   - Device Information: We may collect information about the device you use to access our online booking platform, such as IP address, browser type, and operating system.

2. **How We Use Your Information:**
   - Service Fulfillment: We use your information to process and fulfill your booking request, including communicating with you about your reservation.
   - Personalization: We may use your information to personalize your experience and provide tailored recommendations or offers.
   - Communication: We may send you emails or notifications related to your booking, updates about our services, or promotional offers.
   - Analytics: We may use aggregated and anonymized data for analytical purposes to improve our services and user experience.

3. **Data Security:**
   - We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
   - Our website and online booking platform use encryption technology to secure data transmission.

4. **Sharing Your Information:**
   - We do not sell, trade, or rent your personal information to third parties for marketing purposes.
   - We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering services to you. These third parties are contractually obligated to maintain the confidentiality and security of your information.
   - We may disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. **Cookies and Tracking Technologies:**
   - We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
   - You can manage your cookie preferences through your browser settings.

6. **Your Choices:**
   - You have the right to review, update, or delete your personal information by contacting us.
   - You may choose not to provide certain information, but this may limit your ability to access or use certain features of our online booking platform.

7. **Children's Privacy:**
   - Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. **Changes to this Policy:**
   - We may update this Privacy Policy from time to time. Any changes will be reflected on our website, and we encourage you to review this policy periodically.

9. **Contact Us:**
   - If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [contact email/phone number].

By using our online booking platform, you agree to the terms outlined in this Privacy Policy. Thank you for choosing to book with us.

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